English Curriculum Vitae

Information & Telecommunications Technology Engineer

RESUME PROFILE

Franklin A. Nanclares

Information & Telecommunications Technology Engineer Professional, with more than 15+ years of experience with a Master Administration in network technologies and operating systems: Cisco Certified Network Associate, Microsoft Certified Technology Specialist, Microsoft Certified Solutions Associate, and Linux Professional, Cisco Network Security, WMware, Project Management International, Azure Specialist & More.

Please refer to This Link to see other / recent accreditations.

Bilingual: Fluent in English & Spanish, and extensive International travelling and working experience, the ability to work effectively as part of a team o individually.

EXPERIENCE

Celanese EMEA – Asturias, Spain by Global Enterprise Partners

Project from Sep 2023 to December 2024

IT / OT Specialist Engineer

  • Provide service towards the development, implementation, and maintenance of the Asturias site´s network.
  • Installation & support of several ISP integration; fibre MDs & radio links connect to corporate network.
  • Support for the installation of Open Systems firewall & Trellix cyber security system.
  • Advice of site´s network design Implementation, for the process control environment and cost savings
  • Worked & Coordinate with largest IT & telecommunications companies & providers such DuPont IT, BT Group, GTT, Telefonica, Lyntia, Retevision, NTT, Dell, HP, Ricoh, Emerson, Honeywell & Cisco.
  • Provide input and assistance to several project teams from conception to commissioning.

After network was in place and running, I took care of with various management and support IT functions such:

  • Provide employees local & remote technical support (Hardware, software telecommunications, networks, cloud, printing & scanning.
  • IT Assets management (laptops, peripherals)
  • Ricoh Printers configuration & administration and user setup and Administration
  • Printer and Mobile Contracts Negotiations and Follow Up)
  • Vodafone Mobile administration, and MS Teams telephony system support.
  • Configuration, implementation and troubleshooting of user profiles in personal productivity devices and business applications.
  • Rack and network Installation and maintenance of network devices such as switches, routers, firewall, AP´s, MDs, Hotspots.
  • ServiceNow, One-IT ticket support system (incidents, requests, tasks)
  • Employees Onboard / Offboard.
  • Microsoft Cloud tools support – Office 365 (Outlook, Word, Excel and PowerPoint, SharePoint, Teams, Visio, Power BI, One drive.
  • Celanese application catalog (SAP, Global Protect, Navigator, )
  • Provide troubleshooting for MS Windows 10 &11
  • Microsoft Management: Azure, Active Directory, Intune
  • Network monitoring with Grafana and Solarwinds
  • Coordinate several internal IT projects, maintenance & deadlines.

3 STAGES PROJECT

  • Stage 1
  • Migration from Dupont´s to Celanese Image
  • Stage 2
    • Network Infrastructure Installation and Configuration
  • Stage 3
    • Network Cutover and Change from Dupont´s Network to Celanese´s Network

Asturias Office @ Dupont´s Building Device setup include:

  • 1 ISP – Fiber MD
  • 1 ISP – Radio Link
  • 1 Core Switch
  • 1 Distribution Switch
  • 4 Stack switches
  • 2 Open System Firewalls
  • 1 Trellix FireEye CyberSecurity
  • 2 UPS
  • 2 PDU
  • 5 Access points
  • Patch Panel and and cable installation for 120 Workstations

ZTE Managed Services Southern Europe, Asturias, Spain. Jul 2019 to Jul 2023

IT Administrator – Gijón and Coruña

Managed technical support for more than 100 Active Directory users, of Gijón & Coruña. Including 3 Levels of operations departments:

  1. Level 1: Front Office (TACm,Surveillance, & NOC)
  2. Level 2: TACe Business Priority
  3. Level 3: Back Office Engineers Level 3 (Voice, Network, Multimedia, Data,)

Operations included:

Help Desk: support for Gijón and Coruña Offices (Onsite, Phone, Mail, and Remote) using a Osticket. ticketing support platform.

Systems Administrator: All support are basically for operating system, under Windows 7, Windows 10-11 and Active Directory 2012

ICT Production Software and Applications Management

  • Managed, Installed, and troubleshoot all internal ZTE´s Software, and hardware
  • Managed, Installed, and troubleshoot of all different Client´s software and applications (MasMovil, Euskaltel, Orange, R Galicia, Telecable)
  • Domain Migrations
  • Software + Web for more than 300 production applications

Communication applications and client support technologies

MasMovil Euskaltel Software Technologies

EKTNet, Pega, Odigo, Netnumen, SAP

Ferramentas R Galicia Technologies

GRDOM, Diamux- MML, CastleRock, Kiron, VOA, Fric, Tbook, Inferno, S3, Provision, OTA, CTS, INCA, SOHA, JRMS, Plesk, Escribian, Recolector, Test de Linea, Reasignator, MML, Pelexo, Espantallo, SGI, Sauter, Spectrum, DVstation, Hydra, Pegasus, Zabbix, Preventivo, Netcool, Clarin, Kelogs, Checklist, Planificador, Meigas

Telecable Software & Tecnologies

TCNet, Tbook, Netcool, Zabbix, Citrix, Exceed, Maexe, Omni2000, PathTrack, Platform Manager, Pocima, PortalNet, PortalOn, BBC, Ciena One Control, TelnetONU, Velneo, Neon, Juniper, TEDI Coders.

Orange Software Technologies

Netnumen, Global Protect, Giros, Jira, Centrix,

Telefonica Software Technologies

Neon

This includes additional software required to make it work such as:

Java, Oracle, Microsoft Office, Putty Teraterm, Filezilla, MobaXterm, Teamviewer, Anydesk, Forticlient, Teams, Skype, Zoom OpenVPN, VLC, Wireshark, Winmerge, Note++, Keepass, Acrobat Reader, 7Zip, Winrar, Virtual Box, VMware, McAffe, etc.

IT Production / Profiles and Backup Management

  • Development of user´s desktop/profiles, Software, tools
  • Backup/Restore/Setup Image Management
  • Development of Technical and Software Procedures
  • Password / Users reset
  • Security (User Control, Antivirus, Backup,)

Network:

  • Network mapping (Local and External server/Units/Drives Configurations)
  • Network and systems Backups
  • Network Control (verifying, testing, setup, Wi-Fi)
  • VPN and Remote connections / Assistance
  • Mail configurations (SMTP, POP3, IMAP)
  • Zmail > Public Mail Control and User Configurations

Technician:

  • Computer Setup and repair, configuration, Technical maintenance of all office equipment, computers, monitors, software, telephone IP, mobile, and other peripherals.
  • Employee trainee and support for all ZTE tools and training sites and other functions.
  • Inventory and Tagging Control (Fixed Assets)
  • Mobile Setup and configurations
  • Telephone System PBX

Administration Duties

 Employee trainee and support for ZTE tools, training sites and other ZTE webs functions.

  • Employee /Company Access Control
  • Inventory Control (Fixed Assets)

Telecommuncations Systems

  • PBX Telephone System
  • Odigo VoIP Telephone

International Fragrances & Flavors, Asturias – By Avaso Technologies.

Second Shift – 6 months Temporary Project extended from Apr 2022 to Jun 2023

ICT Local Support Engineer EAME South Europe

Active 2nd Level Helpdesk for 290 Local employees + Other regions of Spain, Italiy, and France Remote Support

  • Provide technical support Level 1 and 2 to users with laptops, desktops,
    telecommunications, networks, servers and printing.
  • Support and installation of various types of software for users and servers.
  • Preparation of assets, accounts and tools for newly recruited employees.
  • Management of company IT assets, external support, collection and disinfection and
    maintenance of assets.
  • Executive / VIP support.
  • Coordination and remote support to other teams (22 back-end IT Teams) for
    intelligent network and server support.
  • Support for IP telephony systems, video conferencing, support for level 1
    multifunction printers.
  • Configuration, implementation and troubleshooting of user profiles in personal
    productivity devices and business applications.
  • Installation and maintenance to mid-range servers and network devices like switches,
    routers, wireless APs with the help of back-end team.
  • ServiceNow ticket support system.
  • VPN troubleshooting.
  • Support and installation of Microsoft Office (Outlook, Word, Excel and PowerPoint)
    and SharePoint.
  • Provide troubleshooting for MS Windows 10.
  • Provide solutions to MS Office 365 problems
  • Provide solutions to MS Azure, Active Directory, Intune, Endpoint
  • Coordination of external providers when contracted for support.
  • work independently and coordinate internal IT projects.
  • Manage BAU: SLA, CSAT, customer response time, and average resolution time,
    backlog of open incidents, and maintenance of SOPs and Runbooks for use by the
    global team.
  • Provide technical guidance to SiteTech, workload prioritization and resource capacity
    planning
  • Lead projects to support the team
  • Asset/Stock/E-Waste Management, On-Site Technology
    Incorporation/Training/Process Alignment/Documentation, On-Site Training/User
    Education, Supplier Coordination  

3 STAGES PROJECT Apr 2022 -Jun 2023

  • Stage 1
  • Migration from Dupont to IFF system platform > WMWare
  • Migration from WMWare to Microsoft Intune.
    •  Stage 2
    • Moving from Dupont Site to Regus Site 2
    • Prepare Final move to El Vasco Main Site
          • Stage 3
          • Move from site 2 to final Main site
          • PC refreshment of 90 units

Main Site Office preparation include:

  • Active Inventory of all IT assets of the company
  • 200 + Workstations (Monitors + Docking + Keyboard + Mouse + Headset)

Hardware Installation on rack communication, configuration and Assistance to Network team Includes.

      • 2 Core Switches
      • 9 Stack switches
      • 4 UPS
      • 4 PDU
      • Assistance and coordination for 2 ISP, Fiber Internet Installation
      • 31 Access points mounting installation and configuration
      • NVR + 3 IP Cams
      • Access Control + Setup + Administration
      • IP Receptionist IP-Teams Phone.

10 Meeting Rooms Installation and configuration of

        • 10 Poly (Microsoft Teams account) + TV Configuration
        • 10 Monitors (Poly´s Paring)
        • 9 Schedulers (Teams Pairing)
        • 2 AM3200 Air Media
        • 1 TX114 Bright Sign

Domótica Davinci, Tiñana, Asturias Spain 2018

Installation, configuration and start-up of home automation and computer equipment such as: Routers, switches, IP cams, lights, switches, sensors, thermostats, shutter control, weather stations, and security systems, design and app personalization, software configuration for domotic and inmotic control.

IP Server Grupo Tecnológico, Gijón, Asturias Spain 2016

Network and Systems Administrator

Comercial Networks, Gijón, Spain (2002 – 2014)

Web Designer, IT Systems, Network Administrator, Broadcaster

For the past 12 years I´ve worked as an entrepreneur, working for third party companies, or subcontract doing various types of duties such as:

Webmaster

  • Web Design and Maintenance
  • Domain Registration, ecommerce, W3C Validation
  • Hosting and management of 200+ websites and domains
  • Software and systems administration, datacentre, processing of daily backups
  • Web promotion, Ranking web campaigns, social networks administration, Graphic design and printing.

Network Administrator

  • Network and Hardware Installations, configurations, and troubleshooting of PCs, routers, switches, printers, IP cams, WIFI, Mobile devices, ACL, firewalls
  • Use of protocols LAN/WAN: EIGRP, RIP, DHCP, OSPF, NAT, FTP, DNS, SMTP, TCP, Frame relay, VPN, VMware,IPv6
  • Computer maintenance, software and hardware upgrades
  • Cabling installations, UTP, Coaxial, and Optical Fibre, cabling and labelling.

Energía Stereo 106.7FM / Comercial Networks (2008-2011)

 Director, Producer, and Radio Broadcaster

  • Production, recordings and edition of hundreds of jingles, announcements and commercials
  • Operations Control, programs, events, marketing, sales, customer service.
  • Installation, configuration and maintenance of all network system, text messaging, broadcast units, and all PC hardware equipment
  • Radio FM and Radio/ Video and Internet Broadcast /Streaming

IT Support Help Desk – GE Capital, Minnesota USA (1999-2001)

  • IT Support Helpdesk onsite premises for more than 500+ employees
  • Telephony Faults, Computer Breakdown, Software Installations.
  • User Accounts password recovery/changes, computer installations, control of hardware, Inventory control and documentation.
  • New employees setup, Open/close new accounts, Printing management, Network Installations, Router, Modems, Printers, stations, telephones,
  • Contacting vendors for miscellaneous computer, servers, printers parts, and warranty issues

COMPUTER TECHNICAL EXPERIENCE

Office and Design Software

Adobe CS6: Flash, Dreamweaver, Fireworks, Illustrator, Photoshop, Audition, Acrobat, Premiere, InDesign, Bridge and Encore.

Microsoft: Azure, Excel, Word, Outlook, Access, PowerPoint, Publisher, OneNote.

Google Adsense, Adwords, Chrome, GoogleMaps, Meet, Calendar, Drive, Gmail, Youtube Broadcast, and Google Platform, Google Analytics.

 Other Software and Applications

  • Web: PHP, HTML5, MySQL, Apache, CSS3, W3C, e107, Joomla, WordPress, Mambo and PrestaShop.
  • Studio: Pinnacle Video Studio, Power Director, Corel Draw, Planner 5D.
  • Servers: WHMS, Cpanel, Linux, WS 2012 R2, 2016 R2 AD, NAS
  • Virtualization: VMWare, VirtualBox, VNC
  • Logistics: Barcode Sotware Design and QR.
  • Accounting: FACTS, Avalon; QuickBooks, SAP
  • Social Networks: Facebook, Google+ WhatsApp, Twitter, Linkedin, Instagram, Pinterest, Skype, MSN, Yahoo Community, Meet
  • Streaming/Broadcasting: XSplit, OBS, Winamp, YouTube
  • Network Tools: GNS3, Cisco Packet Tracer, Wireshark, Putty, TFTP, Filezilla, Solarwinds
  • Domotic: KNX ETS5, SIDE Ingenium, OpenHab, NetxAutomation

 Operating Systems Knowledge

  • Windows Vista, Windows 7, Windows 8.1, 10-11
  • MAC, IOS
  • Linux, Ubuntu, Rasperry
  • Android

EDUCATION

Linkedin

  • Azure Specialist – Dic 2023
  • Project Management MS Office 365 – Oct 20 2023
  • Windows Server : Active Directory Ago 2023
  • CyberSecurity Fundamentals for IT Professionals Ago 2023

Udemy

Cualtis

  • Pantallas de visualización de datos formación transversal para la integración protección de riesgos laborales. – May 2022

Dicampus

  • Project Management International Certification – Oct 2023
  • Managing Cisco Network Security (MCNS) – Apr 2022

EH Academy

  • Computer Forensics Investigations – May 2021
  • The Complete Ethical Hacking Certification – Oct 2020
  • CCNA Switiching and Routing Wireless and Security – Sep 2019

Google Activate – European Union

  • Digital Transformation – Mar 2020

Google Actívate & Universidad Complutense de Madrid

  • Apps Móvil Development

Amazon Web Services

  • AWS Cloud Practitioner Essentials (Digital)

Fundación Laboral de la Construcción del Principado de Asturias Spain

  • Proyect Development of Domotic/Inmotic systems ELEM0111

(Systems KNX, Busing, DALI, ZWave) – Ago 2018

Inadeco, Gijón Asturias Spain

  • Managing and implementation of IT Elements and Domotic & Inmotic Sistems, Access Control and Security – IFCT0409 – Nov 2018

Academia Lugones, Asturias Spain

  • CCNA Cisco Certified Network Administrator.

Inadeco, Gijón Asturias Spain – 2012

  • Microsoft Certified Associate Specialist.
  • Linux Professional 1.
  • CCNA Cisco Certified Network Administrator.

 IFES, Gijón, Asturias Spain

  • Web Design and Multimedia Certified – Jul 2011

Techskills-Minneapolis, Edina, MN USA – USA

  • Network+ Certified
  • CompTIA+ Certified

University of St. Thomas, St Paul, MN, USA

  • Total Quality Management Certified
  • Problem Solving Business Certified
  • Formal Business System Management Certified
  • Semiconductor Industry 1, 2, 3 Certified
  • ISO 9000, ISO 9001 Certified
  • MRP, MRB, MRP2, Class “A” MRP2 Certified

Allan Hancock College, Santa Maria, CA USA

  • Computer Science Associate in Arts Degree
  • Data Base Management

Information & Telecommunications Technology Engineer – Ingeniero en Informática & Tecnología