Curriculum English

RESUME PROFILE

Franklin A. Nanclares

Information and Communications Technology Professional. Certified as Cisco Network Associate, Microsoft Certified Technology Specialist, Microsoft Certified Solutions Associate, Linux Professional Institute, Web Design and movil app and multimedia development. with more than 10 years of experience in networking technologies and operating systems:

Bilingual Fluent in English and Spanish, and extensive International travelling and working experience, the ability to work effectively as part of a team or individually.

EXPERIENCE

ZTE Managed Services Southern Europe  – Present

Active Role:  Information, Communication, Technologies  Administrator – Front Office and Back Office Coordinator – Gijon and Coruña Offices

Managed technical support for more than 250 Active Directory users, including Level 1, 2 and 3 of all operations departments of Gijón and A Coruña.

  1. Front Office Level 1. (Surveillance, and Corrective)
  2. Level 2 (MLF, Logistics)
  3. Back Office Level 3 (Voice, Network, Multimedia, Data,)

Operations included:

Help Desk: support for Gijón office and Coruña (Onsite, Phone, Mail, and Remote) using a ticketing support system.

Systems Administrator: All support are basically for operating system, under Windows 7, Windows 10 and Active directory 2012

ICT Production Software and Applications Management

  • Managed, Installed, and troubleshoot all internal ZTE´s Software, and hardware
  • Managed, Installed, and troubleshoot of all different Client´s  (Euskaltel, Orange, R Galicia, Telecable) software and applications
  • Software + Web for more than 300 production applications

Applications per communication and client support technologies

Euskaltel, R, Telecable, Orange, and Telefonica

Euskaltel Software Technologies

EKTNet, Pega, Odigo

Ferramentas R Galicia Technologies

GRDOM, Diamux- MML, CastleRock, Kiron, VOA, Fric, Tbook, Inferno, S3, Provision, OTA, CTS, INCA, SOHA, JRMS, Plesk, Escribian, Recolector, Test de Linea, Reasignator, MML, Pelexo, Espantallo, SGI, Sauter, Spectrum, DVstation, Hydra, Pegasus, Zabbix, Preventivo, Netcool, Clarin, Kelogs, Checklist, Planificador, +100 .

Telecable Software & Tecnologies

TCNet, Tbook, Netcool, Zabbix, Citrix, Exceed, Maexe, Omni2000, PathTrack, Platform Manager, Pocima, PortalNet, PortalOn, BBC, Ciena One Control, TelnetONU, Velneo, Neon, Juniper, LMM, Citrix, SGI, TEDI Coders.

Orange Software Technologies

Netnumen, Global Protect, Giros, Jira, Centrix, Coolbit

Telefonica Software Technologies

Neon

This includes additional software required to make it work such as:

Java, Oracle, Microsoft Office, Skype, Putty Teraterm, Filezilla, MobaXterm, Teamviewer, Anydesk, Forticlient,  Skype, OpenVPN, VNC, VLC, Wireshark, Winmerge, Note++, Keepass, Acrobat Reader, 7Zip, Winrar, Virtual Box, VMware, McAffe, Zoom, Adobe, etc.

IT Production Users Profiles and Backup Management

  • Development of user´s desktop/profiles, Software, tools
  • Backup/Restore/Setup Image Management
  • Development of Technical and Software Procedures
  • Password resetion
  • Security  (User Control, Antivirus, Backup,)

Network:

  • Network mapping (Local and External server/Units/Drives Configurations)
  • Network Control (verifying, testing, setup, wifi)
  • VPN and Remote connections / Assitance
  • Mail configurations (SMTP, POP3, IMAP, POP3)
  • Zmail > Public Mail Control and User Configurations

Technician:

  • Computer Setup and repair, configuration, Technical maintenance of all office equipment, computers, monitors, software, telephone IP, mobile, and other peripherals.
  • Employee trainee and support for all ZTE tools and training sites and other functions.
  • Inventory and Tagging Control (Fixed Assets)
  • Mobile Setup and configurations

Switchboard Technologies

  • Telephone System PBX
  • Odigo

Domótica Davinci, Tiñana, Asturias Spain 2018

Installation, configuration and start-up of home automation and computer equipment such as: Routers, switches, IP cams, lights, switches, sensors, thermostats, shutter control, weather stations, and security systems, design and app personalization, software configuration for domotic and inmotic control.

IP Server Grupo Tecnológico, Gijón, Asturias Spain 2016

Network and Systems Administrator 3 Months Special Training

Comercial Networks, Gijón, Spain (2002 – 2014)

Web Designer, IT Systems, Network Administrator, Broadcaster

For the past 12 years I´ve worked as an entrepreneur, working for third party companies, or subcontract doing various types of duties such as:

Webmaster

  • Web Design and Maintenance
  • Domain Registration, ecommerce, W3C Validation
  • Hosting and management of 200+ websites and domains
  • Software and systems administration, datacentre, processing of daily backups
  • Web promotion, Ranking web campaigns, social networks administration, Graphic design and printing.

Network Administrator

  • Network and Hardware Installations, configurations, and troubleshooting of PCs, routers, switches, printers, IP cams, WIFI, Mobile devices, ACL, firewalls
  • Use of protocols LAN/WAN: EIGRP, RIP, DHCP, OSPF, NAT, FTP, DNS, SMTP, TCP, Frame relay, VPN, VMware,IPv6
  • Computer maintenance, software and hardware upgrades
  • Cabling installations, UTP, Coaxial, and Optical Fiber, cabling and labelling.

Energia Stereo 106.7FM / Comercial Networks (2008- 2011)

 Director, Producer, and Radio Broadcaster

  • Production, recordings and edition of hundreds of jingles, announcements and commercials
  • Operations Control, programs, events, marketing, sales, customer service.
  • Installation, configuration and maintenance of all network system, text messaging, broadcast units, and all PC hardware equipment
  • Radio FM and Radio/ Video and Internet Broadcast /Streaming

IT Support Helpdesk  – GE Capital,  Minnesota USA (1999-2001)

  • IT Support Helpdesk onsite premises for more than 500+ employees
  • Telephony Faults, Computer Breakdown, Software Installations.
  • User Accounts password recovery/changes, computer installations, control of hardware, Inventory control and documentation.
  • New employees setup, Open/close new accounts, Printing management, Network Installations, Router, Modems, Printers, stations, telephones,
  • Contacting vendors for miscellaneous computer, servers, printers parts, and warranty issues

COMPUTER TECHNICAL EXPERIENCE

Office and Design Software

Adobe CS6: Flash, Dreamweaver, Fireworks, Illustrator, Photoshop, Audition, Acrobat, Premiere, InDesign, Bridge and Encore.

Microsoft Office: Excel, Word, Outlook, Access, PowerPoint, FrontPage, Publisher, OneNote, And Azure.

Google Adsense, Adwords, Chrome, GoogleMaps, Hangouts, Calendar, Drive, Gmail, Youtube, and Google Platform, Google Analytics.

Other Software and Applications

  • Web: PHP, HTML5, MySQL, Apache, CSS3, W3C, e107, Joomla, WordPress, Mambo and PrestaShop.
  • Studio: Pinnacle Video Studio, Power Director, Corel Draw.
  • Servers: WHMS, Cpanel, H-Sphere, Linux, WS 2012 R2, 2016 R2 AD, NAS
  • Virtualization: VMWare, VirtualBox
  • Design: Barcode Sotware Design, Planner 5D.
  • Accounting: FACTS, Avalon; QuickBooks.
  • Social Networks: Facebook, Google+ WhatsApp, Twitter, Linkedin, Instagram, Pinterest, Skype, MSN, Yahoo Community, DropBox.
  • Streaming/Broadcasting: XSplit, OBS, Winamp, Youtube
  • Network: GNS3, Cisco Packet Tracer, Wireshark, Putty, TFTP, Filezilla, Teamveawer, joinme, VNC.
  • Domotic: KNX ETS5, SIDE Ingenium, OpenHab, NetxAutomation

Operating Systems Knowledge

  • Windows Vista, Windows 7, Windows 8.1, and Windows 10
  • MAC, IOS
  • Linux, (Ubuntu, Limewire, Centos, Rasperry)
  • Android

EDUCATION

Fundación Laboral de la Construcción del Principado de Asturias Spain – 2018

  • Proyect Development of domotic/Inmotic systems ELEM0511

(Systems KNX, Busing, DALI, ZWave)

Inadeco – Gijón Asturias Spain – 2018

  • Managing and implamentation of IT Elements and domotic and Inmotic Sistems, Access Control and Security – IFCT0409

Academia Lugones – Asturias Spain 2016

Inadeco – Gijón Asturias Spain – 2012

 IFES – Gijón, Asturias Spain – 2011

  • Web Design and Multimedia Certified.

 Techskills-Minneapolis – Edina, MN USA – USA 1997 – 1998

  • Network+
  • CompTIA+

St. Thomas University – St Paul, MN, USA 1995

  • Total Quality Management Certified
  • Problem Solving Business Certified
  • Formal Business System Management Certified
  • Semiconductor Industry 1, 2, 3 Certified
  • ISO 9000, ISO 9001 Certified
  • MRP, MRB, MRP2, Class “A” MRP2 Certfied

Allan Hancock College – Santa Maria, CA USA 1991 – 1994

  • Computer Science Bachelor´s Degree
  • Data Base Management

Cisco-CCNALinux LPC-1       mcsa-2016