Entradas

Publicado el

FORUM SPORT

Date25/08/2026
Contract CompanyIT BASE
Company Infohttps://www.itbase.es/
Activity / TaskINCIDENT
Client CompanyFORUM SPORT
CityOviedo, Asturias
Complete Date25/08/2026
Task DescriptionUpon arriving at the establishment, I found the sensor leaning precariously, almost falling off, as if it had been lightly bumped against the wall. I repositioned it by hand, pointing it outwards, and heard the click/people count. So I looked for a way to reinstall it on the wall.
The best way was to mount it a little lower using covers and screws. I drilled, installed the covers, and secured it firmly with screws (photos attached). Everything was then ready and working.

Tras llegar al establecimiento me encuentro que el sensor esta declinado a punto de caerse como si hubiera recibido un golpe muy flojo de la pared. Lo coloco con mi mano apuntado para afuera y oigo el clickeo/conteo de Personas. Asi que busco la manera de volver a instalarlo en la pared

La mejor manera es pegarlo un poco mas abajo con fundas y tornillos, taladro y pongo las fundas y lo pego con tornillos fijamente (fotos adjuntas) y quedo todo listo y funcionando

Publicado el

SILBON

Date25/08/2026
Contract CompanyIT BASE
Company Infohttps://www.itbase.es/
Type Activity / TaskINCIDENT
Client CompanySILBON
CityGijón, Asturias
Complete Date25/08/2026
Task DescriptionUpon arriving at the facility, I opened the hatch where the black box was located and verified that it had lights, but the internal sensor wasn’t showing a green light. So, I reset the black box, and the sensor lit up, but it wasn’t detected remotely. I tried a different port, but that didn’t work either. So, I replaced the black box, and it was detected, but the sensor, although showing a green light, wasn’t detected. I connected a new sensor, and it lit up, and the remote technicians also detected it. So, I replaced the internal sensor as well. The job was only completed once I received the OK from the remote engineers, with the external and internal sensors and the TC core box functioning.
Publicado el

Nestlé – Gijón

Date10/08/2026
Contract CompanySingtel – Network Elements –
Company Infohttps://networkelements.ie
Activity / TaskMigration
Client CompanyNestlé
CityGijón
Complete Date10/08/2026
Job DescriptionChange 2 router from Cisco ISR100-6G TO brand new Cisco C8300-1N1S-6T, cabling swap and verify for proper connection to devices, console/teams configuration assistance for Remote Engineers
Publicado el

BROWNIE – OVIEDO

Date07/08/2026
Contract CompanyIT BASE
Company Infohttps://www.itbase.es/
Activity / TaskINCIDENT
Client CompanyBROWNIE
CityOviedo, Asturias
Complete Date07/08/2026
Task DescriptionWhen I got to the store the outside sensor was not working so I proceeded to remove it to put in the new one, when I put it in I realized that it was not working correctly since it was stuck in the yellow light and it did not count so I removed the plates and I realized that it was the cable that was very stressed, so I opened the plates more so that the cable would have more space and not so stressed and it worked so I closed everything and between the remote technician and I we verified that everything is working well and the work was completed.
Publicado el

MINISO – SIERO

Date07/08/2026
Contract CompanyTC Group / ITBASE
Company Infohttps://www.itbase.es/
Activity / TaskHardware Failure
Client CompanyMINISO
CitySiero, Asturias
Complete Date07/08/2026
Task DescriptionUpon arriving at the establishment, the devices were checked. Everything appeared to be functioning correctly, but remote technicians were unable to detect anything. The TCcore2 black box was located in the ceiling. The wiring was checked, and the box was reset. After two attempts, it worked.
After the remote technician’s verification and testing, the work was considered complete.
Publicado el

BIMANI – OVIEDO

Date04/08/2026
Contract CompanyTC Group / ITBASE
Company Infohttps://www.itbase.es/
Activity / TaskHardware Failure / Replacement
Client CompanyBimani
CityOviedo
Complete Date04/08/2026
Task DescriptionUpon arriving at the store, I had to wait about 15 minutes for the store manager to verify that I could operate there. After that, I proceeded to replace the outdoor sensor. We tried to install the sensor brackets, but it wasn’t possible because there was an aluminum frame securing the glass. The sensor was attached with double-sided tape, and after positive local and remote verification, the job was completed
Publicado el

FINETWORK OVIEDO

Date28/07/2026
Contract CompanyIT BASE
Company Infohttps://www.itbase.es/
Activity / TaskINCIDENT
Client CompanyFINETWORKS, C.C SALESAS
CityOviedo, Asturias
Complete Date28/07/2026
Task DescriptionUpon arriving at the store, I proceeded to replace the outdoor sensor I had with an older model. Tests were carried out with a remote technician, and after his approval, I leUpon arrival, I proceeded to replace the sensor since the one installed wasn’t giving a green light. As soon as I connected it, it lit up, but the remote technician said it wasn’t detecting it. So I had to find the black box inside an emergency light fixture, which was difficult to open. Once I reached the box, I reconnected the sensor to a different port, reset the box, and received confirmation from the remote technician that it had detected it. Tests were performed, and when everything was satisfactory, he gave me the OK to leave the store.