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RKS FOOTWEAR SIERO

Date15/09/2026
Contract CompanyIT BASE
Company Infohttps://www.itbase.es/
Activity / TaskINCIDENT
Client CompanyRKS FOOTWEAR SIERO
CitySIERO, Asturias
Complete Date15/09/2026
Task DescriptionWhen I arrived at the store, the mission was to replace the core unit with a new one. The first hurdle was figuring out how to access it; I initially tried via the emergency light fixture but couldn’t reach it, so I kept looking until I found a camouflaged black access hatch. Once I finally gained access, I removed the old unit and installed the new one with the corresponding wiring. I then asked the remote technician to verify the setup, but the exterior components weren’t working; I had to swap cables around until I got the connections right, as they weren’t labeled and were all the same color. Eventually, I got everything connected correctly, ran tests, and—once everything was confirmed to be working properly—completed the job and left the store.
Publicado el

TC BROWNIE Gijón

Date15/09/2026
Contract CompanyIT BASE
Company Infohttps://www.itbase.es/
Activity / TaskMaterials Layout
Client CompanyBROWNIE Gijón
CityGijón, Asturias
Complete Date15/09/26
Task DescriptionUpon arriving at the site, I realized the project was significantly behind schedule, as most of the elements needed for the layout were missing; consequently, I made rough calculations after consulting with the electrician.
The electrician will install a power point for the front and another for the rear, as well as UTP cabling for an outdoor sensor on each side.
Photos were taken, and the remote technician was informed.
Publicado el

FORUM SPORT

Date25/08/2026
Contract CompanyIT BASE
Company Infohttps://www.itbase.es/
Activity / TaskINCIDENT
Client CompanyFORUM SPORT
CityOviedo, Asturias
Complete Date25/08/2026
Task DescriptionUpon arriving at the establishment, I found the sensor leaning precariously, almost falling off, as if it had been lightly bumped against the wall. I repositioned it by hand, pointing it outwards, and heard the click/people count. So I looked for a way to reinstall it on the wall.
The best way was to mount it a little lower using covers and screws. I drilled, installed the covers, and secured it firmly with screws (photos attached). Everything was then ready and working.

Tras llegar al establecimiento me encuentro que el sensor esta declinado a punto de caerse como si hubiera recibido un golpe muy flojo de la pared. Lo coloco con mi mano apuntado para afuera y oigo el clickeo/conteo de Personas. Asi que busco la manera de volver a instalarlo en la pared

La mejor manera es pegarlo un poco mas abajo con fundas y tornillos, taladro y pongo las fundas y lo pego con tornillos fijamente (fotos adjuntas) y quedo todo listo y funcionando

Publicado el

SILBON

Date25/08/2026
Contract CompanyIT BASE
Company Infohttps://www.itbase.es/
Type Activity / TaskINCIDENT
Client CompanySILBON
CityGijón, Asturias
Complete Date25/08/2026
Task DescriptionUpon arriving at the facility, I opened the hatch where the black box was located and verified that it had lights, but the internal sensor wasn’t showing a green light. So, I reset the black box, and the sensor lit up, but it wasn’t detected remotely. I tried a different port, but that didn’t work either. So, I replaced the black box, and it was detected, but the sensor, although showing a green light, wasn’t detected. I connected a new sensor, and it lit up, and the remote technicians also detected it. So, I replaced the internal sensor as well. The job was only completed once I received the OK from the remote engineers, with the external and internal sensors and the TC core box functioning.