BROWNIE – OVIEDO

Date07/08/2026
Contract CompanyIT BASE
Company Infohttps://www.itbase.es/
Activity / TaskINCIDENT
Client CompanyBROWNIE
CityOviedo, Asturias
Complete Date07/08/2026
Task DescriptionWhen I got to the store the outside sensor was not working so I proceeded to remove it to put in the new one, when I put it in I realized that it was not working correctly since it was stuck in the yellow light and it did not count so I removed the plates and I realized that it was the cable that was very stressed, so I opened the plates more so that the cable would have more space and not so stressed and it worked so I closed everything and between the remote technician and I we verified that everything is working well and the work was completed.

MINISO – SIERO

Date07/08/2026
Contract CompanyTC Group / ITBASE
Company Infohttps://www.itbase.es/
Activity / TaskHardware Failure
Client CompanyMINISO
CitySiero, Asturias
Complete Date07/08/2026
Task DescriptionUpon arriving at the establishment, the devices were checked. Everything appeared to be functioning correctly, but remote technicians were unable to detect anything. The TCcore2 black box was located in the ceiling. The wiring was checked, and the box was reset. After two attempts, it worked.
After the remote technician’s verification and testing, the work was considered complete.

BIMANI – OVIEDO

Date04/08/2026
Contract CompanyTC Group / ITBASE
Company Infohttps://www.itbase.es/
Activity / TaskHardware Failure / Replacement
Client CompanyBimani
CityOviedo
Complete Date04/08/2026
Task DescriptionUpon arriving at the store, I had to wait about 15 minutes for the store manager to verify that I could operate there. After that, I proceeded to replace the outdoor sensor. We tried to install the sensor brackets, but it wasn’t possible because there was an aluminum frame securing the glass. The sensor was attached with double-sided tape, and after positive local and remote verification, the job was completed

FINETWORK OVIEDO

Date28/07/2026
Contract CompanyIT BASE
Company Infohttps://www.itbase.es/
Activity / TaskINCIDENT
Client CompanyFINETWORKS, C.C SALESAS
CityOviedo, Asturias
Complete Date28/07/2026
Task DescriptionUpon arriving at the store, I proceeded to replace the outdoor sensor I had with an older model. Tests were carried out with a remote technician, and after his approval, I leUpon arrival, I proceeded to replace the sensor since the one installed wasn’t giving a green light. As soon as I connected it, it lit up, but the remote technician said it wasn’t detecting it. So I had to find the black box inside an emergency light fixture, which was difficult to open. Once I reached the box, I reconnected the sensor to a different port, reset the box, and received confirmation from the remote technician that it had detected it. Tests were performed, and when everything was satisfactory, he gave me the OK to leave the store.

FORUM SPORT – OVIEDO

Date21/07/2026
Contract CompanyIT BASE
Company Infohttps://www.itbase.es/
Activity / TaskINCIDENT
Client CompanyFORUM SPORT
CityOviedo, Asturias
Complete Date21/07/2026
Task DescriptionUpon arriving at the store, I proceeded to replace the outdoor sensor I had with an older model. Tests were carried out with a remote technician, and after his approval, I left.

LIFE CONCEPT – OVIEDO

Date14/07/2026
Contract CompanyIT BASE
Company Infohttps://www.itbase.es/
Activity / TaskINCIDENT / Hardware replacement
Client CompanyLife Concept
CityOviedo, Asturias
Complete Date14/07/2026
Job DescriptionUpon arriving at the store, I began replacing the external sensor. One was removed, and a UTP cable was made for the new one. After this, connection tests were performed, and once confirmed, the sensor was enclosed and installed in the brackets. Photos were taken of both the exterior and interior, and the job was completed.

Gijon Oceanography Centre

Date08/07/2026
Contract CompanyIT BASE
Company Infohttps://www.itbase.es/
Activity / TaskNew Server Installation & Configuration
Client CompanyGijon Oceanography Centre
CityGijon, Asturias
Complete Date08/07/2026
Job DescriptionArriving at the site we had to take the new server and its respective rails out of the box, we started by installing the
rails to the rack and then we proceeded to place the server in the rack, after this we communicated with
the remote contact and told me that we had to configure the IDRAC of the server, the IPs were given and I proceeded to the
configuration of the IPs, network mask, gateway & DNS, we reboot and then call Fernando
to confirm that everything was fine, after 10-15 minutes he confirmed that everything was OK; we picked up
Rubbish and packaging remains and we left.
No photos were taken

PEPCO – Oviedo

Date07/07/2026
Contract CompanyIT BASE
Company Infohttps://www.itbase.es/
Activity / TaskINCIDENT
Client CompanyPEPCO, Los Prados
CityOviedo, Asturias
Complete Date07/07/2026
Job DescriptionThe interior sensor was detached because where it was attached (a mesh ceiling),
there wasn’t much room and it was only held in place with double-sided tape.
So I applied new double-sided tape and cable ties to secure it firmly to the «ceiling.» After that, functionality tests were performed, and once everything was confirmed to be working correctly, I left.