Role: Information, Communication, Technologies Administrator – Front Office and Back Office Coordinator – Gijon and Coruña Offices
Managed technical support for more than 60 Active Directory users, including Level 1, 2 and 3 of all operations departments of Gijón and A Coruña.
- Front Office Level 1. (Surveillance, and Corrective)
- Level 2 (MLF, Logistics)
- Back Office Level 3 (Voice, Network, Multimedia, Data,)
Operations included:
Help Desk: support for Gijón office and Coruña (Onsite, Phone, Mail, and Remote) using a ticketing support system.
Systems Administrator: All support are basically for operating system, under Windows 7, Windows 10 and Active directory 2012
ICT Production Software and Applications Management
- Managed, Installed, and troubleshoot all internal ZTE´s Software, and hardware
- Managed, Installed, and troubleshoot of all different Client´s software and applications
- Domain Migrations (from Telecable and R)
- Software + Web for more than 300 production applications
Applications per communication and client support technologies
Euskaltel, R, Telecable, Orange, and Telefonica
Euskaltel Software Technologies
EKTNet, Pega, Odigo
Ferramentas R Galicia Technologies
GRDOM, Diamux- MML, CastleRock, Kiron, VOA, Fric, Tbook, Inferno, S3, Provision, OTA, CTS, INCA, SOHA, JRMS, Plesk, Escribian, Recolector, Test de Linea, Reasignator, MML, Pelexo, Espantallo, SGI, Sauter, Spectrum, DVstation, Hydra, Pegasus, Zabbix, Preventivo, Netcool, Clarin, Kelogs, Checklist, Planificador,
Telecable Software & Tecnologies
TCNet, Tbook, Netcool, Zabbix, Citrix, Exceed, Maexe, Omni2000, PathTrack, Platform Manager, Pocima, PortalNet, PortalOn, BBC, Ciena One Control, TelnetONU, Velneo, Neon, Juniper, LMM, Citrix, SGI, TEDI Coders.
Orange Software Technologies
Netnumen, Global Protect, Giros, Jira, Centrix
Telefonica Software Technologies
Neon
This includes additional software required to make it work such as:
Java, Oracle, Microsoft Office, Netnumen, Centrix, Goglobal, Putty Teraterm, Filezilla, MobaXterm, Teamviewer, Anydesk, Forticlient, Skype, OpenVPN, VLC, Wireshark, Winmerge, Note++, Keepass, Acrobat Reader, 7Zip, Winrar, Virtual Box, VMware, McAffe, Zoom, etc.
IT Production Users Profiles and Backup Management
- Development of user´s desktop/profiles, Software, tools
- Backup/Restore/Setup Image Management
- Development of Technical and Software Procedures
- Password reset
- Security (User Control, Antivirus, Backup,)
Network:
- Network mapping (Local and External server/Units/Drives Configurations)
- Network Control (verifying, testing, setup, wifi)
- VPN and Remote connections / Assitance
- Mail configurations (SMTP, POP3, IMAP, POP3)
- Zmail > Public Mail Control and User Configurations
Technician:
- Computer Setup and repair, configuration, Technical maintenance of all office equipment, computers, monitors, software, telephone IP, mobile, and other peripherals.
- Employee trainee and support for all ZTE tools and training sites and other functions.
- Employee /Company Access Control
- Inventory Control (Fixed Assets)
- Mobile Setup and configurations
Switchboard Technologies
- Telephone System PBX
- Odigo