Autor: admin

Servicio de administración de movilidad empresarial (EMM) basado en la nube. Su objetivo es facilitar la administración de los dispositivos móviles y las aplicaciones que usan los empleados y colaboradores para acceder a los datos corporativos. Así pues, el uso de Intune permite que todos los dispositivos y aplicaciones que utilizan empleados cumplan con los requisitos de seguridad de su empresa.

Data Visualization Screens, Transversal Training for Integration – Occupational Risk Protection

Provide IT technical support as point of contact for the site.
• End-user desktop, laptops, office IT with smart hand support for network and servers.
• Installation support for various software on end user systems and servers when required
• New users onboarding preparing IT assets and tools.
• Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
• Executive / VIP support.
• Coordination and remote hand support to backend team for Network & server smart hand support.
• IP phone, Video conference support, Level 1 Multifunction Printers support.
• Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
• Supporting midrange servers.
• Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
• Handing ticketing on ServiceNow system .
• Troubleshooting VPN.
• Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
• Troubleshooting MS Windows 10.
• Troubleshooting MS Office 365 issues for end-users.
• Office IT Asset Management.
• Coordinate external vendors when engaged for support.
• Work independently and coordinate inhouse IT projects.
• Engineer should manage most of their time around activities involving BAUs – SLAs, CSAT, – Response Time to Client, Average Resolution time, Open incident backlog and – maintaining SOP’s and Runbooks for global team use
• provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
• lead projects to support team
• Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation , Onsite Training / User Education , Vendor Co-ordination

Otro nuevo reto, empiezo este curso para reforzar los conocimientos en seguridad de redes Network Security

En la vida para crecer hay que ir superando obstáculos. Las circunstancias y el tiempo juegan a veces en contra y nos vemos obligados a someternos a retos que difuminan y dilatan nuestros limites. Pero si algo bueno tienen las situaciones críticas es que una vez las superas, tomas consciencia de lo mucho de lo que eres capaz, que no es precisamente poco. Y quieres más.

Más altura. Más nivel. Más dificultad. Más vértigo. Más cosquilleos en el estómago. Más adrenalina. Te enganchas a aumentar kilómetros a tu resistencia porque la vida desde la cima promete ser maravillosa.

Y lo que en un principio es pura supervivencia o un mero camino para conseguir un objetivo se acaba convirtiendo en una forma de vida. Una obsesión que se focaliza en las metas sin saborear los medios que llevan a ellas. Los kilómetros de sacrificio y esfuerzo que canalizan los sueños más turbulentos.

Al final, todo esto tiene como consecuencia infravalorar lo conseguido porque aun quedan cosas más difíciles en el tintero. Tener que ir a por ellas como única vía de escape. Y obligarse a conseguirlas como único resultado posible.

Ser inconformista y superarse a uno mismo no deja de ser positivo. Estar en continua evolución, transición y crecimiento es la motivación más humana que existe. Hasta que esas exigencias se convierten en un vaso que nunca se llena a pesar del sudor derramado en él. Hasta que llegar a la cima acaba siendo de todo menos emocionante porque los peros se interponen en la degustación del podio.

Role:  Information, Communication, Technologies  Administrator – Front Office and Back Office Coordinator – Gijon and Coruña Offices

Managed technical support for more than 60 Active Directory users, including Level 1, 2 and 3 of all operations departments of Gijón and A Coruña.

1. Front Office Level 1. (Surveillance, and Corrective)
2. Level 2 (MLF, Logistics)
3. Back Office Level 3 (Voice, Network, Multimedia, Data,)

Operations included:

Help Desk: support for Gijón office and Coruña (Onsite, Phone, Mail, and Remote) using a ticketing support system.

Systems Administrator: All support are basically for operating system, under Windows 7, Windows 10 and Active directory 2012

ICT Production Software and Applications Management

• Managed, Installed, and troubleshoot all internal ZTE´s Software, and hardware
• Managed, Installed, and troubleshoot of all different Client´s software and applications
• Domain Migrations (from Telecable and R)
• Software + Web for more than 300 production applications

Applications per communication and client support technologies

Euskaltel, R, Telecable, Orange, and Telefonica

Euskaltel Software Technologies

EKTNet, Pega, Odigo

Ferramentas R Galicia Technologies

GRDOM, Diamux- MML, CastleRock, Kiron, VOA, Fric, Tbook, Inferno, S3, Provision, OTA, CTS, INCA, SOHA, JRMS, Plesk, Escribian, Recolector, Test de Linea, Reasignator, MML, Pelexo, Espantallo, SGI, Sauter, Spectrum, DVstation, Hydra, Pegasus, Zabbix, Preventivo, Netcool, Clarin, Kelogs, Checklist, Planificador,

Telecable Software & Tecnologies

TCNet, Tbook, Netcool, Zabbix, Citrix, Exceed, Maexe, Omni2000, PathTrack, Platform Manager, Pocima, PortalNet, PortalOn, BBC, Ciena One Control, TelnetONU, Velneo, Neon, Juniper, LMM, Citrix, SGI, TEDI Coders.

Orange Software Technologies

Netnumen, Global Protect, Giros, Jira, Centrix

Telefonica Software Technologies

Neon

This includes additional software required to make it work such as:

Java, Oracle, Microsoft Office, Netnumen, Centrix, Goglobal, Putty Teraterm, Filezilla, MobaXterm, Teamviewer, Anydesk, Forticlient, Skype, OpenVPN, VLC, Wireshark, Winmerge, Note++, Keepass, Acrobat Reader, 7Zip, Winrar, Virtual Box, VMware, McAffe, Zoom, etc.

IT Production Users Profiles and Backup Management

• Development of user´s desktop/profiles, Software, tools
• Backup/Restore/Setup Image Management
• Development of Technical and Software Procedures
• Password reset
• Security  (User Control, Antivirus, Backup,)

Network:

• Network mapping (Local and External server/Units/Drives Configurations)
• Network Control (verifying, testing, setup, wifi)
• VPN and Remote connections / Assitance
• Mail configurations (SMTP, POP3, IMAP, POP3)
• Zmail > Public Mail Control and User Configurations

Technician:

• Computer Setup and repair, configuration, Technical maintenance of all office equipment, computers, monitors, software, telephone IP, mobile, and other peripherals.
• Employee trainee and support for all ZTE tools and training sites and other functions.
• Employee /Company Access Control
• Inventory Control (Fixed Assets)
• Mobile Setup and configurations

Switchboard Technologies

• Telephone System PBX
• Odigo