Mes: septiembre 2026

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MAYORAL OVIEDO

Date29 Sep 2026
Contract CompanyMIRAME / IT BASE
Company Infohttps://www.itbase.es/
Activity / TaskINCIDENT
Client CompanyMAYORAL Oviedo
CityOviedo, Asturias
Complete Date29 Sep 2026
Task DescriptionIt took me a long time to find the shop because the address listed was incorrect; I called the person in charge several times using the number provided here, but got no answer.
Once I finally found the shop and the unit, I tried swapping the router inside the box, but it wasn’t possible because the connector was different. Since nothing else could be done, I reconnected the old unit and realized the problem was the power connector—it was defective; if you moved the cable even slightly, it would «disconnect.» I secured it with a cable tie, fastening it to another cable to hold it steady. That worked—the remote technician detected it and it was operational—but the system no longer detected the indoor sensor.
I recommended replacing the old unit with a new one, but they said they weren’t authorized to do so.
We agreed that the router needs to be replaced, as the new one they had sent was completely different—it lacked both antennas and a power cable.
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Banco Sabadell Gijón Oficina 3539

Date25 Sept 2026
Contract CompanyEvernex / Servinport
Company Infohttps://www.servinport.com/
Activity / TaskAP Incident
Client CompanyKyndryl España, S.A./ Banco Sabadell
CityGijón
Complete Date5 Sept 2026
DevicesARUBA NETWORKS AP-505
Aproximate task time1 Hour
Job DescriptionI arrived at the location and waited for someone to show up, but no one did. I then contacted the Madrid office; at first, they gave me the wrong number. I called again, and they told me to wait while they looked for a contact. Finally, at 8:59, I received a call from someone at Kyndryl who knew practically as little as I did and also started looking into it. Eventually, Javier Portela from Servinport provided me with a contact: Fran, the electrician in charge of the site (since the building was undergoing renovations). He said no one had notified him and he knew nothing about it; furthermore, they weren’t going to be there because the office was located within an exhibition center where a trade show was starting at 10:00. I then waited until I received confirmation that I could leave the premises.
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EUSOLVE – MONDELEZ

Date23/09/2026
Contract CompanyGTT / Eusolve
Company Infohttps://eusolve.com/
Activity / TaskHardware Replacement
Client CompanyMondelez International – Kraft Foods Europe GMBH
CityVilladangos del Paramo, Leon
Distance170Km – 2H
Complete Date23/09/2026
Job DescriptionGet out the box a router devices GTT S/N 2027260163 install this device on the rack follow instrucctions from remote engineer after rack was install, I swap the WAN cable to the new router, after they make connection and configuration I swap the other cable, after this I connect to the new router and make speed test and finalize the work when they told me.

Took old device out the rack
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Nestlé – La Penilla

Date20 Sept 2026
Contract CompanySingtel / Network Elements
Company Infohttps://networkelements.ie
Activity / TaskMigration
Client CompanyNestlé
CityLa Penilla, Cantabria
Distance175km – 1hr 45min
Complete Date20 Sept 2026
DevicesCisco c8300-1N1S-6T & Cisco 8200
Aproximate task time4 hours & 30 Minutes
Job DescriptionFirst to get to the builing was to install the two devices on the rack
With bolts and tights for the power cables
After this comunicate with teams with the team and the remote engineer and follow instructions.
Connect secondary cisco devices c8300-1N1S-6T to the console and after share my laptop pc Screen to the group.
We make an USB software update and prepare both new routers for the migration
After this we made the primary
and we start switching cables from old routers to new the new ones.
Me make test between primary and secondary routers, and switch patch panel
tag devices and complete task
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MASMOVIL Oviedo

Date18/09/2026
Contract CompanyTC / IT BASE
Company Infohttps://www.itbase.es/
Activity / TaskINCIDENT
Client CompanyMASMOVIL Oviedo
CityOviedo, Asturias
Complete DateIncomplete
Task DescriptionIt took me a long time to find the shop because the address listed was incorrect; I called the person in charge several times using the number provided here, but got no answer.
Once I finally found the shop and the unit, I tried swapping the router inside the box, but it wasn’t possible because the connector was different. Since nothing else could be done, I reconnected the old unit and realized the problem was the power connector—it was defective; if you moved the cable even slightly, it would «disconnect.» I secured it with a cable tie, fastening it to another cable to hold it steady. That worked—the remote technician detected it and it was operational—but the system no longer detected the indoor sensor.
I recommended replacing the old unit with a new one, but they said they weren’t authorized to do so.
We agreed that the router needs to be replaced, as the new one they had sent was completely different—it lacked both antennas and a power cable.
Publicado el

RKS FOOTWEAR SIERO

Date15/09/2026
Contract CompanyIT BASE
Company Infohttps://www.itbase.es/
Activity / TaskINCIDENT
Client CompanyRKS FOOTWEAR SIERO
CitySIERO, Asturias
Complete Date15/09/2026
Task DescriptionWhen I arrived at the store, the mission was to replace the core unit with a new one. The first hurdle was figuring out how to access it; I initially tried via the emergency light fixture but couldn’t reach it, so I kept looking until I found a camouflaged black access hatch. Once I finally gained access, I removed the old unit and installed the new one with the corresponding wiring. I then asked the remote technician to verify the setup, but the exterior components weren’t working; I had to swap cables around until I got the connections right, as they weren’t labeled and were all the same color. Eventually, I got everything connected correctly, ran tests, and—once everything was confirmed to be working properly—completed the job and left the store.
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TC BROWNIE Gijón

Date15/09/2026
Contract CompanyIT BASE
Company Infohttps://www.itbase.es/
Activity / TaskMaterials Layout
Client CompanyBROWNIE Gijón
CityGijón, Asturias
Complete Date15/09/26
Task DescriptionUpon arriving at the site, I realized the project was significantly behind schedule, as most of the elements needed for the layout were missing; consequently, I made rough calculations after consulting with the electrician.
The electrician will install a power point for the front and another for the rear, as well as UTP cabling for an outdoor sensor on each side.
Photos were taken, and the remote technician was informed.