| Date | 18/09/2026 |
| Contract Company | TC / IT BASE |
| Company Info | https://www.itbase.es/ |
| Activity / Task | INCIDENT |
| Client Company | MASMOVIL Oviedo |
| City | Oviedo, Asturias |
| Complete Date | Incomplete |
| Task Description | It took me a long time to find the shop because the address listed was incorrect; I called the person in charge several times using the number provided here, but got no answer. Once I finally found the shop and the unit, I tried swapping the router inside the box, but it wasn’t possible because the connector was different. Since nothing else could be done, I reconnected the old unit and realized the problem was the power connector—it was defective; if you moved the cable even slightly, it would «disconnect.» I secured it with a cable tie, fastening it to another cable to hold it steady. That worked—the remote technician detected it and it was operational—but the system no longer detected the indoor sensor. I recommended replacing the old unit with a new one, but they said they weren’t authorized to do so. We agreed that the router needs to be replaced, as the new one they had sent was completely different—it lacked both antennas and a power cable. |
