| Date | 22/06/2026 |
| Contract Company | SERVINPORT |
| Company Info | https://servinport.com/ |
| Activity / Task | INCIDENT |
| Client Company | Kyndryl España / Sabadell |
| City | Oviedo, Asturias |
| Complete Date | 22/06/2026 |
| Task Description | Access point verification: Upon discovering its malfunction, I decided to install the new AP. After its installation, I awaited verification from the remote engineer. Following the verifications, I confirmed with the engineer that everything was working correctly and considered the work complete. |
SCALPERS – OVIEDO
| Date | 19/06/2026 |
| Contract Company | IT BASE |
| Company Info | https://www.itbase.es/ |
| Activity / Task | INCIDENT |
| Client Company | SCALPERS |
| City | Oviedo, Asturias |
| Complete Date | 19/06/2026 |
| Task Description | The internal counter was replaced for a newone |
FORUM SPORT – OVIEDO
| Date | 04/06/2026 |
| Contract Company | IT BASE |
| Company Info | https://www.itbase.es/ |
| Activity / Task | INCIDENT |
| Client Company | FORUM SPORT |
| City | Oviedo, Asturias |
| Complete Date | 04/06/2026 |
| Task Description | During the replacement of the outdoor photocell, the circuit boards were changed because the new ones didn’t fit. The new boards were installed directly using the UTP cable and adjusted to a distance of approximately 4.5 meters. A ladder had to be used to check the connection. Electrical voltage problems were detected. |
BROWNIE – OVIEDO
| Date | 04/06/2026 |
| Contract Company | IT BASE |
| Company Info | https://www.itbase.es/ |
| Activity / Task | INCIDENT |
| Client Company | BROWNIE |
| City | Oviedo, Asturias |
| Complete Date | 04/06/2026 |
| Task Description | The wiring from the black box to the outdoor sensor was checked, it was determined that the UTP cable is too rigid for these sensors, the RJ45 plug had to be changed afterwards the counts were verified with a remote technician and very up to 5 meters |
SCALPERS – OVIEDO
| Date | 04/06/2026 |
| Contract Company | IT BASE |
| Company Info | https://www.itbase.es/ |
| Activity / Task | INCIDENT |
| Client Company | SCALPERS |
| City | Oviedo, Asturias |
| Complete Date | 04/06/2026 |
| Task Description | I came to connect the black box, but the connector it was made for was broken. The girl at the store told me there had been moisture or water damage, so I had no other option but to connect it directly from another box, and it worked. I connected the sensors, but only the exterior one worked; the interior wasn’t lighting up. So I had to check it, and it was extremely hot and smelled like a short circuit or a burnt circuit board, with signs of dirty water dripping. It was decided that a remote technician would replace the sensor. |
HOFF BRAND – OVIEDO
| Date | 02/06/2026 |
| Contract Company | IT BASE |
| Company Info | https://www.itbase.es/ |
| Activity / Task | Uninstallation |
| Client Company | HOFF BRAND |
| City | Oviedo, Asturias |
| Complete Date | 02/06/2026 |
| Task Description | Uninstall 3 devices: TC core, internal sensor, and photocell. These devices were left with the customer. |
PEPCO LUGONES
| Date | 28/05/2026 |
| Contract Company | IT BASE |
| Company Info | https://www.itbase.es/ |
| Activity / Task | Hardware Installation |
| Client Company | PEPCO |
| City | Lugones, Asturias |
| Complete Date | 28/05/2026 |
| Task Description | Upon arriving at the installation site, I realized that a layout plan hadn’t been prepared. The remote technician and I began planning the layout. The height for the indoor sensor is almost 8 meters, so it has to be mounted on a track for pendant lights, which is 3.60 meters high. The sensor is attached with cable ties, and the cable runs through the track to the wall on the right side. This requires 6 meters of cable, plus another 3.5 meters from the track to the wall/glass, and another 4 meters of height to the control box. The control box is located in a low access panel (photos attached). The outdoor sensor is also installed, attached to the glass with double-sided tape because it wasn’t possible to drill into any metal frame. We had to buy 6 meters of cable channel, install it, and finish the job after testing. (Affirmative from the remote technician) |
SILBON – GIJÓN
Calle Corrida
| Date | 26/05/2026 |
| Contract Company | IT BASE |
| Company Info | https://www.itbase.es/ |
| Activity / Task | UnInstallation |
| Client Company | SILBON |
| City | Gijón, Asturias |
| Complete Date | 26/05/2026 |
| Task Description | I arrived to do the uninstallation but it was closed. They didn’t open until 10:30 am. I proceeded to do it as soon as I entered, I removed the internal sensor, the black box that was on top of an emergency light and disconnected it, then the external sensor, finishing at 11:17 am and I went to the other store on Los Moros street. |
Calle Los Moros
| Date | 26/05/2026 |
| Contract Company | IT BASE |
| Company Info | https://www.itbase.es/ |
| Activity / Task | New Hardware Installation |
| Client Company | SILBON |
| City | Gijón, Asturias |
| Complete Date | 26/05/2026 |
| Task Description | I arrived at the site at 11:30 and started the installation, but I encountered the following obstacles. First, the hole they had prepared for the box was too small, and I had to enlarge it to fit. Second, to install the outdoor sensor, I had to break a stone slab, and I didn’t have the right drill bit, so I had to go to the hardware store, and even then, it took some time. The network cable was already laid from the black box to where the outdoor sensor would go, but it didn’t have an RJ45 connector, so I had to install one. The circuit boards for the outdoor sensor were installed, and the vinyl covering for the exterior display was removed. When I finished, I waited for the remote technician to run tests and give me the OK to leave, but he didn’t answer. In the end, I had to leave because everyone went to lunch, but everything was completed. |
SCALPERS – OVIEDO
| Date | 22/05/2026 |
| Contract Company | IT BASE |
| Company Info | https://www.itbase.es/ |
| Activity / Task | New Hardware Installation |
| Client Company | SCALPERS OVIEDO |
| City | Oviedo, Asturias |
| Complete Date | 22/05/2026 |
| Task Description | I arrived simply to change the TC Core box, but the first problem I encountered was the height. Even so, I was able to reach the box and disconnect it from the wiring. During the process, the cables moved, and these movements caused it to unplug from a socket further down the wiring, near a box (photo attached). This socket was 50cm deep, which I couldn’t reach because the ladder was already at its maximum height. No matter how hard I tried, I couldn’t reconnect it. I was going to try another connection, but there weren’t any available, and besides, I was instructed to leave it as it was because for a simple change, I had already spent an hour and a half. |
MAS MOVIL – POLA DE SIERO
| Date | 12/05/2026 |
| Contract Company | IT BASE |
| Company Info | https://www.itbase.es/ |
| Activity / Task | New Hardware Installation |
| Client Company | MAS MOVIL |
| City | Pola de Siero, Asturias |
| Complete Date | 12/05/2026 |
| Task Description | I installed an outdoor sensor, connected it to the TC Core box, and ran the wiring to the window. The bracket was installed and attached to the wall. The sensor was working perfectly; it could be seen turning on and off when people passed by. I was waiting for confirmation from the remote technician, and while I waited, the unit suddenly turned completely red and stopped flashing. I told the technician what happened, and we troubleshooted: I disconnected the black box from the power supply, pressed the reset button, adjusted the power, moved it further away from the glass, and nothing worked. In the end, everything was installed, but the photocell wasn’t working; it only showed the red light. I left the premises once the technician agreed. |