Scheduled Date: 20 Oct 2026
Start Time: 08:30 AM
Finish Time: 12:00 PM
Total Hours: 3.5 hours
Client Name: Mayoral
Address: Calle El Palacio, 33468
City: Trasona
Google Maps URL: https://www.google.com/maps/search/?api=1&query=Calee%20El%20Palacio%2C%2033468%20Trasona%2C%20Asturias%2C%20Trasona
Contract Company: MIRAME
Subcontract Company: ITBASE
Ticket Number: IB-18964
Task Description:
I began the installation, but there was no easily accessible way to install the switch or complete the electrical wiring. I had to remove the emergency light fixture; however, it was not a standard type—it only had a small slot for wiring. Since there was no other viable option, I had to open up the ceiling to create enough space for the switch, and I routed the electrical wiring for the switch through that same opening.
I installed the switch and the new camera. When I went to disconnect the old camera from the switch, I discovered that its cable—while very long—was pulled so taut that it was impossible to work on. I had to cut the cable, remove the previously installed camera, and re-terminate both ends—the RJ45 connector for the cable coming from the router and the RJ45 connector for the camera’s own cable—so they could be connected to the switch, ensuring internet access and connectivity for both cameras. Afterward, I connected my PC so the remote technician could program the cameras. Once programmed, we configured the camera redirects. When everything was complete, I removed a photocell from the display case, cleaned up the workspace, gathered all the equipment, obtained the client’s signature, and left the premises—all in accordance with what the remote technician and I had discussed.
Everything is now working properly.
https://itbasees.atlassian.net/servicedesk/customer/portal/1/IB-18964